Refund Policy| EC Fishing

Booking, Cancellation & Refund Policy

This policy outlines the booking confirmation, cancellation, and refund procedures for EC Fishing Charters Limited. We are committed to providing clear and fair terms that align with New Zealand consumer protection laws.

1. Booking Confirmation & Deposit

A fixed deposit of NZD $500 is required to confirm your booking.
The booking is confirmed once the deposit is received in full and a confirmation is issued via email or text message.

2. Cancellation by the Customer

Cancellation with 12 or more days' written notice:

Full refund of the NZD $500 deposit when written notice is provided via email or text message.

Cancellation within 12 days of the charter date:

Full charter amount is payable; no refund will be issued.

Important Recommendation: We strongly recommend that customers purchase travel insurance, especially for cancellations due to weather or unexpected events.

3. Cancellation by the Operator (Captain)

The captain reserves the right to cancel a charter at any time for reasons including (but not limited to):

Adverse weather conditions
Vessel or passenger safety concerns
Mechanical issues or any other safety concerns

In such cases, customers will be offered a full refund or reschedule date depending on availability. This policy references severe weather or mechanical failure to underscore that the operator may cancel without liability, while offering a refund or reschedule option.

4. Refund Processing

Refunds are processed within 12 business days via the original payment method.
Deposit refunds (when applicable) exclude any non-refundable fees. However, in this policy, the deposit is fully refundable when proper notice is given.

5. Legal & Regulatory Framework

Under New Zealand law—particularly the Consumer Guarantees Act (CGA) 1993 and the Fair Trading Act—terms must be fair and transparent. Excessive or unfair cancellation fees may be challenged if deemed unreasonable.

Disclosure Requirements

All cancellation terms are disclosed to customers at the time of booking. Terms imposed after the fact may be considered unfair or unenforceable.

Operator Cancellations

If your service is canceled by the operator, customers are generally entitled to a full refund or replacement.

Force Majeure Events

If cancellation is due to events outside both parties' control (e.g., extreme weather), the Contract and Commercial Law Act (CCLA) may apply, limiting what can be charged to fair administration costs, unless otherwise specified in the contract.

Contact Information

If you have any questions about this refund policy or need to process a cancellation, please contact us:

Email: info@ecfishing.co.nz

Phone: 0064211078682

Address: Marsden Bay Dv. Boat Ramp, New Zealand

Refund Policy